Dear Customer,

Welcome to MIND MATRIX Support. You can reach us via our new Live Chat for instant help with existing orders, or send us an email.

Existing Customer Support

Track Package & Get Help

Our 24/7 automated assistant helps you check order status instantly.
Please verify your Order ID to start.

Connect to Agent Now →
OR SEND AN EMAIL

Option 2: Email Support

If you prefer email, please follow the steps below.

1. Open your email

Open the app you use for your email (Gmail, Outlook, Yahoo, Apple Mail, etc.) on your phone or computer.

Email App

2. Compose a new message

Compose Email

3. Write a clear Subject Line

To help us find your order instantly, please write the Issue Type + Order Number in the subject.

Examples:

  • Order Status – Order #12345
  • Where is my package? – Order #98765
  • Product Question – Order #33221
Subject Line

4. Include details in the body

Please include the following so we can verify your identity:

  • Your full name
  • The email address used for the purchase
  • A clear description of your request
  • Photos (if you received a damaged product)
Email Body

5. Click Send

Once sent, you will receive an automated confirmation that we received your ticket.

Our team typically replies within 24–48 hours.

Send Button

Prefer email?

Send Email to Support